All port-neo services
From customer strategy to cultural change
How we take your customer experience to a new level through technology, understanding and passion. And bring about change that does not only grant more success but also brings a new culture to life. For you and your brand. For your customers. Together with you.
Successful CX needs a customer-oriented strategy and a clear vision to create unique customer experiences. Together, we create a superior customer-oriented presence with accurate profiling of target groups and requirements. Based on this, we develop a suitable communication, data and technology strategy. We help you successfully build and tailor your CX. In parallel, we develop approaches for measuring and evaluating the success of your customer-oriented sales and marketing measures. After all, both you and your shareholders benefit from an optimised return on experience.
Customer needs & profile, data & technical solution strategy, communication strategy,
ROX strategy (return on experience)
Brand & Product Experience
The underlying basis for your CX success: Credibility and authenticity. We analyse the character and appearance of your brand and help you adapt it as needed. The envisioned focus should reflect your brand values and DNA to make your internal and external position transparent and credible. Interfaces with your products and services serve a special purpose for your customers. In short, your brand sticks to its promises. The next step: we implement appropriate campaign concepts, content and UX strategies for you across channels and in line with your brand.
Brand strategy & corporate design, creative campaigns & campaign development,
content marketing & omnichannel marketing, experience design & content creation
A real customer focus is only possible with a high degree of personalisation and user-relevance. Being in the right place, at the right time. Interacting with and communicating the right content. Seeing everything in context. Being relevant. This is how the best customer experiences are created. The digital experience with your brand is a key factor for a successful CX. Together with you, we develop and realise suitable websites, customer journeys, dialogue formats and digital products and services. We also gladly oversee the orchestration and management of all digital formats and platforms.
Website business development, data-driven marketing/marketing automation,
developing digital services and products, customer journey orchestration and analysis
Correctly using each touchpoint
Our customer journey analysis guarantees that you’ll always send your customers the right message at the right time on the right channel going forwards.
Targeted communication on autopilot
If you want to reach your target group at the right point in time, and via the right channel with automated, personalised communication, we’re the agency for you.
Technology & Platforms
You’re keen to interact with hundreds of thousands – or even millions – of customers cross-channel, personalised and in real time. We’re used to dealing with large numbers. Based on your technology and data strategy, we’ll advise you on suitable CX platforms and technologies and can help you implement and operate them if desired. This ensures a reliable and sustainable CX. Our method is deliberately independent of manufacturer but also works with CX platforms such as Adobe, Bloomreach, Sitecore, Pimcore and Salesforce. Your benefits: You benefit from our broad range of experience.
Experience platforms, infrastructure support, operation, rollout and support,
customer journey & ROX analysis
360° Adobe agency
As an official Adobe partner agency, we grant you access to highly personalised, cross-channel experiences, connect commerce and content and create AI/ML-controlled 1:1 customer journeys.
Impressive customer experiences with HubSpot
Are you ready to take your inbound marketing to the next level with HubSpot? As an official partner agency, we extract more from the all-in-one platform for you: from concept and support through customisation to scaling and implementing individual interfaces.
Cultural Change & Transformation
Strategy, technology and resources are major milestones on the road to successfully focusing on the customer. However, it’s also crucial that your company is open-minded and prepared for a new dimension of customer relationships. If you’re able to get your employees and stakeholders on board and overcome the silos of functional and service areas, you’ll be surprised at how far the journey will take you. We support you throughout and help you sustainably build a culture of change to create a customer-focused organisation. Upon request, we can also manage individual project aspects and stakeholders via a central PMO to equip your employees with the necessary know-how for the new goals.
Organisational development, CX PMO, training