CX-QUICK-CHECK
The first step to happier customers
Improving customer experiences sounds good, right, and important. But where to start? And with what goal? Don’t start just anywhere – start with the CX-Quick-Check: a first overview of where your customer experiences currently stand compared to your target expectations. In the comprehensive report, we present the actual situation and show concrete ways for optimization based on your key business requirements (KBR).
CX-Quick-Check: Many facets, one basis
With the CX-Quick-Check, you receive a status quo analysis of your customer experiences and derivations for targeted optimization. This requires both a holistic view as well as different perspectives with specific expertise.
CUSTOMER JOURNEY & UX/UI
Analyzing the customer journey and user experience on your key web touchpoints from an end-user perspective
Usability and journey optimizations based on this analysis are strategically implemented to enhance the overall experience and improve conversion rates.
To the expert
CONTENT & BRAND
Evaluation of relevance and consistency
Analysis of the consistency of your (digital) brand experience, its relevance to all target audiences, and its differentiation within the market environment. This forms the basis for (re)positioning or optimization the brand for a seamless CX
.To the expert
INFRASTRUCUTRE
Verification of proper usage and a future viability.
Screening and evaluation of your technological foundation to enable an optimal and seamless CX. This results in recommendations for optimal utilization (e.g. leveraging additional interfaces) and meaningful expansions of your system landscape.
To the expert
DATA
Review of data quantity and quality
Analyzing data collection, storage, quality and evaluation of your customer data in relation to its use for the key CX use cases. Identifying potential areas for improvement enables not only a better CX but also allows for the quantitative and qualitative measurement of its success. (ROX)
IN USE
Comprehensive and efficient
The Quick-Check system is simple: digital workshops combined with intensive analysis bring together your experience and our CX know-how.
Kick-off
In the initial meeting, we clarify your and our questions, align goals and expectations, and define the process.
Collaborative workshop
In four short workshops, we jointly determine your central topics in the CX departments.
Analysis
Based on the workshops, we try to think like your customers, analyze, do research – and derive insights or recommendations.
IN THE RESULT
Real added value
At the end of the check, you will receive your CX-Quick-Check report: based on the workshop results and the analyses, our experts determine the status quo and show areas for action for targeted further development.
For discussions
The report is an important internal and external basis for discussions on CX in your company.
For insights
In addition to the pure data basis, you will receive concrete derivations and recommendations from our experts to improve customer satisfaction.
For next steps
The recommendations are valuable cornerstones for creating a specific CX roadmap and planning your projects.
CX expertise for you
“A successful CX is naturally recognized by numbers, but also – and this is just as important – by the changed relationship with one’s own customers. This is based on trust and deeper connectedness. Our experts check how you can achieve this.”
Murat Aygan
CTO port-neo Gruppe
Christine – Senior UX Architect, port-neo group
Customer Journey & UX/UI
“Your central digital touchpoint: your website. Improvements in usability, information architecture, and UX are therefore strong levers for a better customer experience.”
Content & Brand Identity
“Who am I actually facing? Who am I entering into a ‘relationship’ with? Sharpening a brand’s identity, finding a clear and authentic positioning – all of this forms the basis for a consistent and inspiring customer experience.”
Angela – Head of Strategic Planning, port-neo group
Sebastian – Director Technical Consulting, port-neo group
Data
“Data is the key to combining personal customer experiences with efficient processes. Together with you, we identify potentials for capturing and activating your customer data.”
Infrastruktur
“Digital infrastructure, the systems, the tools, and their interaction – all of this creates the prerequisite for effective CX orchestration. What needs to be optimized? What might still be missing? Let’s find out together!”
Peter – Director System Architecture, port-neo Gruppe
Let's work together and leave your customers in awe.
Alexandra Gerstung
Business Development Manager
YOUR MESSAGE
How can we assist you?
CX LOUNGE
CX as a Success Factor
Prof. Dr. Waldemar Pförtsch is a frequent guest of our port-neo CX Lounge and one of the most well-known German marketing professors. Learn more about Prof. Dr. Pförtsch in his book H2H Marketing.
