CX-QUICK-CHECK
The first step to happier customers
Improving customer experiences sounds good, right, and important. But where to start? And with what goal? Don’t start just anywhere – start with the CX-Quick-Check: a first overview of where your customer experiences currently stand compared to your target expectations. In the comprehensive report, we present the actual situation and show concrete ways for optimization based on your key business requirements (KBR).
CX-Quick-Check: Many facets, one basis
With the CX-Quick-Check, you receive a status quo analysis of your customer experiences and derivations for targeted optimization. This requires both a holistic view as well as different perspectives with specific expertise.
CUSTOMER JOURNEY & UX/UI
Bewertung des Nutzererlebnisses auf Basis von Data & UX Best Practice
Analyse der Customer Journey und des User-Erlebnisses auf Ihren wichtigsten Web-Touchpoints aus Endkund:innenperspektive. Darauf basierende Usability- und Journey-Optimierungen werden gezielt eingesetzt, um Erlebnis und Ergebnis – Conversion Rate – zu verbessern.
Zum Experten
CONTENT & BRAND
Bewertung der Relevanz und Konsistenz
Analyse der Konsistenz Ihres (digitalen) Markenerlebnisses, der Relevanz für alle adressierten Zielgruppen sowie der Differenzierung innerhalb des Marktumfeldes. Basis einer (Re-) Positionierung bzw. der Optimierung der Marke für eine nahtlose CX
.Zum Experten
INFRASTRUCUTRE
Überprüfung der einwandfreien Nutzung und einer Zukunftsfähigkeit
Screening und Bewertung Ihrer technologischen Basis, um eine optimale und nahtlose CX zu ermöglichen. Daraus ergeben sich Handlungsempfehlungen für den optimalen Einsatz (z. B. Nutzung zusätzlicher Schnittstellen) sowie sinnvolle Erweiterungen Ihrer Systemlandschaft.
Zum Experten
DATA
Überprüfung der Datenquantität und -qualität
Analyse von Datenerhebung, -speicherung, -qualität
und -auswertung Ihrer Kundendaten in Hinblick auf den Einsatz für die wichtigsten CX-Anwendungsfälle. Die identifizierten Potenziale ermöglichen nicht nur eine bessere CX, sondern auch deren quantitative und qualitative Erfolgsmessung (ROX).
Zum Experten
IN USE
Comprehensive and efficient
The Quick-Check system is simple: digital workshops combined with intensive analysis bring together your experience and our CX know-how.
Kick-off
In the initial meeting, we clarify your and our questions, align goals and expectations, and define the process.
Collaborative workshop
In four short workshops, we jointly determine your central topics in the CX departments.
Analysis
Based on the workshops, we try to think like your customers, analyze, do research – and derive insights or recommendations.
IN THE RESULT
Real added value
At the end of the check, you will receive your CX-Quick-Check report: based on the workshop results and the analyses, our experts determine the status quo and show areas for action for targeted further development.
For discussions
The report is an important internal and external basis for discussions on CX in your company.
For insights
In addition to the pure data basis, you will receive concrete derivations and recommendations from our experts to improve customer satisfaction.
For next steps
The recommendations are valuable cornerstones for creating a specific CX roadmap and planning your projects.
CX expertise for you
“A successful CX is naturally recognized by numbers, but also – and this is just as important – by the changed relationship with one’s own customers. This is based on trust and deeper connectedness. Our experts check how you can achieve this.”
Murat Aygan
CTO port-neo Gruppe
Christine – Senior UX Architect, port-neo group
Customer Journey & UX/UI
“Your central digital touchpoint: your website. Improvements in usability, information architecture, and UX are therefore strong levers for a better customer experience.”
Content & Brand Identity
“Who am I actually facing? Who am I entering into a ‘relationship’ with? Sharpening a brand’s identity, finding a clear and authentic positioning – all of this forms the basis for a consistent and inspiring customer experience.”
Angela – Head of Strategic Planning, port-neo group
Sebastian – Director Technical Consulting, port-neo group
Data
“Data is the key to combining personal customer experiences with efficient processes. Together with you, we identify potentials for capturing and activating your customer data.”
Infrastruktur
“Digital infrastructure, the systems, the tools, and their interaction – all of this creates the prerequisite for effective CX orchestration. What needs to be optimized? What might still be missing? Let’s find out together!”
Peter – Director System Architecture, port-neo Gruppe
Let's work together and leave your customers in awe.
Fritz Engels
Head of Business Development & General Manager
YOUR MESSAGE
How can we assist you?
CX LOUNGE
CX as a Success Factor
Prof. Dr. Waldemar Pförtsch is a frequent guest of our port-neo CX Lounge and one of the most well-known German marketing professors. Learn more about Prof. Dr. Pförtsch in his book H2H Marketing.
