The first step to happier customers

Improving customer experiences sounds good, right, and important. But where to start? And with what goal? Don’t start just anywhere – start with the CX-Quick-Check: a first overview of where your customer experiences currently stand compared to your target expectations. In the comprehensive report, we present the actual situation and show concrete ways for optimization based on your key business requirements (KBR).

CX Quick Check

CX-Quick-Check: Many facets, one basis

With the CX-Quick-Check, you receive a status quo analysis of your customer experiences and derivations for targeted optimization. This requires both a holistic view as well as different perspectives with specific expertise.


Comprehensive and efficient

The Quick-Check system is simple: digital workshops combined with intensive analysis bring together your experience and our CX know-how.

Group 14 Copy

In the initial meeting, we clarify your and our questions, align goals and expectations, and define the process.

Prozess-04 Copy

Collaborative workshop

In four short workshops, we jointly determine your central topics in the CX departments.

HubSpot_Icons-02 Copy


Based on the workshops, we try to think like your customers, analyze, do research – and derive insights or recommendations.


Real added value

At the end of the check, you will receive your CX-Quick-Check report: based on the workshop results and the analyses, our experts determine the status quo and show areas for action for targeted further development.

beratung copy

For discussions

The report is an important internal and external basis for discussions on CX in your company.

Combined Shape

For insights

In addition to the pure data basis, you will receive concrete derivations and recommendations from our experts to improve customer satisfaction.

HubSpot_Icons-01 Copy

For next steps

The recommendations are valuable cornerstones for creating a specific CX roadmap and planning your projects.

CX expertise for you

“A successful CX is naturally recognized by numbers, but also – and this is just as important – by the changed relationship with one’s own customers. This is based on trust and deeper connectedness. Our experts check how you can achieve this.”

Murat Aygan

CTO port-neo Gruppe

Murat Zitat
Customer Journey

Christine – Senior UX Architect, port-neo group

Customer Journey & UX/UI

“Your central digital touchpoint: your website. Improvements in usability, information architecture, and UX are therefore strong levers for a better customer experience.”

Content & Brand Identity

“Who am I actually facing? Who am I entering into a ‘relationship’ with? Sharpening a brand’s identity, finding a clear and authentic positioning – all of this forms the basis for a consistent and inspiring customer experience.”

Angela – Head of Strategic Planning, port-neo group


Sebastian – Director Technical Consulting, port-neo group


“Data is the key to combining personal customer experiences with efficient processes. Together with you, we identify potentials for capturing and activating your customer data.”


“Digital infrastructure, the systems, the tools, and their interaction – all of this creates the prerequisite for effective CX orchestration. What needs to be optimized? What might still be missing? Let’s find out together!”


Peter – Director System Architecture, port-neo Gruppe

Alexandra Gerstung

Let's work together and leave your customers in awe.

Alexandra Gerstung

Business Development Manager


How can we assist you?


CX as a Success Factor

Prof. Dr. Waldemar Pförtsch is a frequent guest of our port-neo CX Lounge and one of the most well-known German marketing professors. Learn more about Prof. Dr. Pförtsch in his book H2H Marketing.