CX Management with Passion and Expertise
Customer Experience is fundamentally changing the relationship between companies and customers. For port-neo, this is nothing new: creating a unique customer experience is part of our DNA. Therefore, we support companies with our services for systematic CX management to inspire their customers – from analyzing their current CX, to strategically designing it, and implementing creative communication measures.
Learn more about CX management.
CX consulting
Begeistern Sie jedes Mal, wenn Ihre Zielgruppe mit Ihrer Marke in Berührung kommt. In der Optimierung Ihrer CX spielen unterschiedlichste Faktoren eine wichtige Rolle. Wir zeigen Ihnen, was Sie ganz speziell benötigen, um Ihren Kund:innen ein „Wow!“ zu entlocken.
Our services
Brand Consulting
Needs advice
Organizational consulting
Internal Interviews
Structure of KPI sets
(CX Score, MROI, Engagement Score, NOS)
CX monitoring
Communication consulting
With the right communication, your target audience knows that they are at the center of your attention. Strategically planning which message reaches them and through which channel is crucial. We develop a strategic customer approach that suits your needs.
Our services
Strategic customer language
Content & Brand Audit
Touchpoint creation
Campaigns
UX design & content
Let’s be honest: Customers are good, but fans are better. How do you get them? With a website designed down to the last button, solutions for conversion optimization, and testing. We bring your UX to life with creative content and designs.
Our services
Content creation
UX audit
A-B & multivariate testing
Eye tracking
UX design (systems)
Conversion Rate Optimization
Customer Journey & Orchestration
Einmal in die Markenwelt eingetaucht, durchlaufen Kund:innen eine Reise, die im besten Fall gar nicht endet. Jeder einzelne Schritt muss orchestriert und mit passendem Content bespielt werden. Mit uns schaffen Sie Kundenreisen, die alles abdecken, was Ihre Kund:innen suchen.
Our services
human resource development
CJ analysis
CJ mapping
CJ data models
CJ systems
Marketing automation
Data-based (AI) playout
Data management and CX architecture
Haben Sie Ihre Kundendaten im Griff? Mit uns an Ihrer Seite auf jeden Fall! Wir erheben, transformieren und zentralisieren Kundendaten, um bestehende Lücken zu schließen. Tschüss, Arbeitsunterbrechungen – hallo, fließende Prozesse!
Our services
Data audit
Customer data management
Data analysis
Data cleansing and enrichment
Opt in strategy
Legal advice
Data-based insights
Customer relationship management
Once immersed in the brand world, customers go through a journey thatideally never ends. Each step must be orchestrated and filled with the right content. With us, you create customer journeys that cover everything your customers are looking for.
Our services
CRM interface development
CRM optimization
CRM system selection
CRM introduction
CRM consulting
Service management
Today, a good service is crucial in determining whether a customer has a positive or negative experience. Direct interaction with your customers also presents opportunities for sales and communication. With us, you can seize these opportunities
.
Our services
Service communication
Chatbot (incl. connection to CDP)
Social media as a service channel
Connected Devices (IoT)
With IoT, you can now reach your customers even in their living rooms or cars. With us, you can orchestrate and play these increasingly important touchpoints. This is what we mean when we talk about Next Level Experience.
Our services
Connection of smart devices to CD
Touchpoint integration in customer journeys
UX design of smart devices
Seamless commerce
Marketing and website may convince, but if the online shop makes the shopping process difficult, no good memories of a brand will remain. The trick is to bring interaction and transaction processes in such a way that the transition is seamless. We know how to do it.
Our services
UX-Design
Development of stores
Shop optimization
Connection to CDP and Analytics
Seamless Commerce
Social media management
Social media is an integral part of our daily lives. That’s why it is such an important channel for getting closer to your customers. Whether through direct interaction or generating insights, we combine Community Management with CX.
Our services
Connection to CDP
Social media content management
Loyalty management
Once you have acquired new customers, the focus shifts to retaining them and fostering their loyalty towards your company. Based on individual customer needs and capabilities of your system, we develop measures to reward customer loyalty.
Our services
Customer Life Cycle Optimization
B2B/B2C loyalty solutions
Connection to CDP
Connection to Analytics
Advice & Setup Loyalty Loop
Social-Media-Plattformen
CX Consulting
Delight your target audience every time they interact with your brand. Optimizing your CX involves various factors that play a crucial role. We show you exactly what you need to elicit a “Wow!” from your customers.
Our services
Brand Consulting
Needs advice
organizational consulting
Loyalty management
CX monitoring
Engagement Score
KPI-Sets
MROI
CX-Score
NOS
Communications Consulting
With the right communication, your target audience knows that they are at the center of your attention. Strategically planning which message reaches them and through which channel is crucial. We develop a strategic customer approach that suits your needs.
Our services
Strategic customer language
Content & Brand Audit
Touchpoint creation
Campaigns
UX-Design & Content
Let’s be honest: Customers are good, but fans are better. How do you get them? With a website designed down to the last button, solutions for conversion optimization, and testing. We bring your UX to life with creative content and designs.
Our services
Content creation
UX-Audit
A-B & multivariate testing
Eye-Tracking
UX design (systems)
Conversion Rate Optimization
Customer Journey & Orchestration
Einmal in die Markenwelt eingetaucht, durchlaufen Kund:innen eine Reise, die im besten Fall gar nicht endet. Jeder einzelne Schritt muss orchestriert und mit passendem Content bespielt werden. Mit uns schaffen Sie Kundenreisen, die alles abdecken, was Ihre Kund:innen suchen.
Our services
Persona Development
CJ analysis
CJ mapping
CJ data models
CJ systeme
Data-based (AI)
playout
Marketing automation
Data management and CX architecture
Haben Sie Ihre Kundendaten im Griff? Mit uns an Ihrer Seite auf jeden Fall! Wir erheben, transformieren und zentralisieren Kundendaten, um
bestehende Lücken zu schließen. Tschüss, Arbeitsunterbrechungen – hallo, fließende Prozesse!
Our services
Data audit
Customer data managementä
Data analysis
Data cleansing and
-enrichment
Opt-In strategy
Legal advice
Data-based insights
Customer relationship management
Once immersed in the brand world, customers go through a journey thatideally never ends. Each step must be orchestrated and filled with the right content. With us, you create customer journeys that cover everything your customers are looking for.
Our services
CRM interfaces
Development
CRM optimization
CRM system selection
CRM introduction
CRM consulting
Seamless commerce
Marketing and website may convince, but if the online shop makes the shopping process difficult, no good memories of a brand will remain. The trick is to bring interaction and transaction processes in such a way that the transition is seamless. We know how to do it.
Our services
UX design
Development of stores
Shop optimization
Seamless commerce
Connection to CDP
and analytics
Connected devices (IoT)
With IoT, you can now reach your customers even in their living rooms or cars. With us, you can orchestrate and play these increasingly important touchpoints. This is what we mean when we talk about Next Level Experience.
Our services
Connection of smart devices to CDP
Touchpoint integration in customer journeys
UX design by Smart
devices
Service management
Today, a good service is crucial in determining whether a customer has a positive or negative experience. Direct interaction with your customers also presents opportunities for sales and communication. With us, you can seize these opportunities
.
Our services
Service communication
Chatbot (incl. connection
to CDP)
Social media as a service channel
Loyalty management
Once you have acquired new customers, the focus shifts to retaining them and fostering their loyalty towards your company. Based on individual customer needs and capabilities of your system, we develop measures to reward customer loyalty.
Our services
Customer Life Cycle Optimization
B2B/B2C loyalty solutions
Connection to CDP
Connection to Analytics
Consulting & setup
Loyalty loop
Omnichannel
Website
(self-)service portal
email
apps
messenger services
social media platform
POS
field service
adressable
callcenter
tv
other channels
CX Consulting
Delight your target audience every time they interact with your brand. Optimizing your CX involves various factors that play a crucial role. We show you exactly what you need to elicit a “Wow!” from your customers.
Our services
Brand Consulting
Needs advice
Organizational consulting
Internal Interviews
Structure of KPI sets
(CX Score, MROI, Engagement Score, NOS)
CX monitoring
Communication consulting
With the right communication, your target audience knows that they are at the center of your attention. Strategically planning which message reaches them and through which channel is crucial. We develop a strategic customer approach that suits your needs.
Our services
Strategic customer language
Content & Brand Audit
Touchpoint creationung
Campaigns
UX design & content
Let’s be honest: Customers are good, but fans are better. How do you get them? With a website designed down to the last button, solutions for conversion optimization, and testing. We bring your UX to life with creative content and designs.
Our services
Content creation
UX-Audit
A-B & multivariate testing
Eye-Tracking
UX design (systems)
Conversion Rate Optimization
Customer Journey & Orchestration
Analyzing the customer journey and user experience on your key web touchpoints from an end-user perspective Usability and journey optimizations based on this analysis are strategically implemented to enhance the overall experience and improve conversion rates.
Our services
Persona Development
CJ analysis
CJ mapping
(CJ) data models
CJ systems
Marketing Automation
Data-based (AI) playout
Data management and CX architecture
Haben Sie Ihre Kundendaten im Griff? Mit uns an Ihrer Seite auf jeden Fall! Wir erheben, transformieren und zentralisieren Kundendaten, um bestehende Lücken zu schließen. Tschüss, Arbeitsunterbrechungen – Hallo, fließende Prozesse!
Our services
Data audit
Customer Data Management
Data analysis
Data cleansing and enrichment
Opt in strategy
Legal advice
Data-based insights
Customer Relationship Management
Once immersed in the brand world, customers go through a journey thatideally never ends. Each step must be orchestrated and filled with the right content. With us, you create customer journeys that cover everything your customers are looking for.
Our services
CRM interface development
CRM optimization
CRM system selection
CRM introduction
CRM consulting
Seamless Commerce
Marketing and website may convince, but if the online shop makes the shopping process difficult, no good memories of a brand will remain. The trick is to bring interaction and transaction processes in such a way that the transition is seamless. We know how to do it.
Our services
UX design
Development of stores
Shop optimization
Connection to CDP and Analytics
Connection to CDP and Analytics
Connected Devices (IoT)
With IoT, you can now reach your customers even in their living rooms or cars. With us, you can orchestrate and play these increasingly important touchpoints. This is what we mean when we talk about Next Level Experience.
Our services
Connection of smart devices to CDPP
Touchpoint integration in customer journeys
UX design of smart devices
Social Media Management
Social media is an integral part of our daily lives. That’s why it is such an important channel for getting closer to your customers. Whether through direct interaction or generating insights, we combine Community Management with CX.
Our services
Connection to CDP
Social media content management
Service Management
Today, a good service is crucial in determining whether a customer has a positive or negative experience. Direct interaction with your customers also presents opportunities for sales and communication. With us, you can seize these opportunities.
Our services
Service communication
Chatbot (incl. connection to CDP)
Social media as a service channel
Loyalty management
Once you have acquired new customers, the focus shifts to retaining them and fostering their loyalty towards your company. Based on individual customer needs and capabilities of your system, we develop measures to reward customer loyalty.
Our services
Customer Life Cycle Optimization
B2B/B2C loyalty solutions
Connection to CDP
Connection to Analytics
Advice & Setup Loyalty Loop
Let's work together and leave your customers in awe.
Alexandra Gerstung
Business Development Manager
CX AUDIT
The first step before implementation
You want to optimize your customer experiences, but don’t know where to start? The best way is to begin with our CX Audit services. We determine your current status quo to provide you with deeper insights and identify potential gaps.
Infrastructure Audit
The technical infrastructure is the foundation of every customer experience. We check if everything is functioning properly and meets your needs.
Data Audi
Relevant data helps you to understand your customers correctly. Are they collected, centralized, and available? Or are there possible gaps? We check.
Content & Brand Audit
Content is the gateway to a brand world. Appearance and messages determine how your brand is perceived by the target group. We check if everything is consistent.
Customer Journey Audit
For an initial overview, we examine whether your customers undergo seamless experiences and how well the customer journey is controlled.
CX Management
