CX Management with Passion and Expertise

Customer Experience is fundamentally changing the relationship between companies and customers. For port-neo, this is nothing new: creating a unique customer experience is part of our DNA. Therefore, we support companies with our services for systematic CX management to inspire their customers – from analyzing their current CX, to strategically designing it, and implementing creative communication measures.
Learn more about CX management.

CX consulting
Begeistern Sie jedes Mal, wenn Ihre Zielgruppe mit Ihrer Marke in Berührung kommt. In der Optimierung Ihrer CX spielen unterschiedlichste Faktoren eine wichtige Rolle. Wir zeigen Ihnen, was Sie ganz speziell benötigen, um Ihren Kund:innen ein „Wow!“ zu entlocken.

CX monitoring
Communication consulting

UX design & content

Eye tracking
Customer Journey & Orchestration
Einmal in die Markenwelt eingetaucht, durchlaufen Kund:innen eine Reise, die im besten Fall gar nicht endet. Jeder einzelne Schritt muss orchestriert und mit passendem Content bespielt werden. Mit uns schaffen Sie Kundenreisen, die alles abdecken, was Ihre Kund:innen suchen.

CJ mapping
CJ systems
Marketing automation
Data management and CX architecture
Haben Sie Ihre Kundendaten im Griff? Mit uns an Ihrer Seite auf jeden Fall! Wir erheben, transformieren und zentralisieren Kundendaten, um bestehende Lücken zu schließen. Tschüss, Arbeitsunterbrechungen – hallo, fließende Prozesse!

Customer data management
Customer relationship management

Service management

Connected Devices (IoT)

Seamless commerce

Social media management

Loyalty management

B2B/B2C loyalty solutions
Connection to CDP
Advice & Setup Loyalty Loop
Social-Media-Plattformen
CX Consulting

Communications Consulting

UX-Design & Content

Customer Journey & Orchestration

Data management and CX architecture

Customer relationship management

Seamless commerce

Connected devices (IoT)

Service management

Loyalty management

Omnichannel
(self-)service portal
callcenter
tv
CX Consulting

Communication consulting

UX design & content

Customer Journey & Orchestration

Data management and CX architecture
Haben Sie Ihre Kundendaten im Griff? Mit uns an Ihrer Seite auf jeden Fall! Wir erheben, transformieren und zentralisieren Kundendaten, um bestehende Lücken zu schließen. Tschüss, Arbeitsunterbrechungen – Hallo, fließende Prozesse!
Customer Data Management

Customer Relationship Management

Seamless Commerce

Connected Devices (IoT)

Social Media Management

Service Management

Loyalty management


Let's work together and leave your customers in awe.
Alexandra Gerstung
Business Development Manager

CX AUDIT
The first step before implementation
You want to optimize your customer experiences, but don’t know where to start? The best way is to begin with our CX Audit services. We determine your current status quo to provide you with deeper insights and identify potential gaps.
Infrastructure Audit
The technical infrastructure is the foundation of every customer experience. We check if everything is functioning properly and meets your needs.
Data Audi
Relevant data helps you to understand your customers correctly. Are they collected, centralized, and available? Or are there possible gaps? We check.
Content & Brand Audit
Content is the gateway to a brand world. Appearance and messages determine how your brand is perceived by the target group. We check if everything is consistent.
Customer Journey Audit
For an initial overview, we examine whether your customers undergo seamless experiences and how well the customer journey is controlled.
CX Management