Accessible should be the new normal
Creation 24.08.2021 Accessible should be the new normal The internet, apps, websites and digital services are no longer a novelty, let alone a privilege. They are an essential aspect of our lives, particularly during the era of COVID-19, New Work and digital nomads. We quickly got used to the majority of our life taking place […]
First steps towards marketing without third-party cookies
Technology 14.11.2022 Bye bye, third-party cookies Third-party cookies are a popular online marketing tool, but they’re starting to fall by the wayside. Now blocked as standard in Firefox and Safari, Chrome plans to follow suit in 2024. I looked at how targeting could work without third-party cookies in a previous post. To summarise: The death of […]
What will targeting look like without third-party cookies?
Strategie 19.10.2022 What will targeting look like without third-party cookies? The death of third-party cookies is drawing near, marking the end of apopular online marketing tool. In this article, we’ll take a look at somealternative targeting methods, some of which are still in development as wespeak. Others are already commonplace. Third-party cookies have already been […]
Scrum: A vehicle for corporate culture change?
Scrum: A vehicle for corporate culture change? We’re always testing different tools and methods to improve our customer experience. For the past 7 years, one of these has been integrated in software development: Scrum. Granted, the initial stage requires a lot of work. Successfully completing Scrum training, creating a backlog and diving into working in iterations (sprints) is […]
Why is CX so important?
Strategie 16.09.2022 Why is CX so important? Customer experience (CX) is far more than just a passing trend or the latest buzzword. CX encompasses numerous levers and parameters that can determine the future success or failure of a company. Something proved time and again by studies and surveys. Customer experience refers to the result of all experiences […]
Games as touchpoints
Strategie 26.08.2022 How marketers can use games as touchpoints You’ve probably encountered at least one of the following headlines in recent years. Forexample, that Gamescon, the annual trade fair for video games, is now one of the most visited trade fairs in the world with almost 400,000 visitors each year. Or that with annual revenues of around […]
Hybrid CX & Loyality in the Bathroom Industry
The bathroom is one of the most important rooms in the living area. And the industry behind it is in the midst of disruption — while at the same time it has to attract three very heterogeneous target groups through a wide variety of sales channels.
Interview design systems
Technology 25.02.2022 Interview: Design systems from a graphics standpoint After describing design systems in my previous article (Design systems – CX gamechangers?) and exploring for which companies they can transform CX development, this article takes a look at design systems with a focus on graphics. My colleague Eileen helped me out by providing her input. […]
Corporate culture as the basis of CX
There is no need to say anything about SAP as the largest European software company. With regard to CX, it is of course exciting how the Group is using the dual role of CX provider — keyword Marketing Cloud — and users themselves to improve the customer experience.
Digital & personal – CX in the insurance marke
“CX or nothing”? Our guest today is so disarmingly honest about the situation in his own industry. However, that was the case even when the term itself did not even exist.